Lumi for Business
An AI teammate for your customers.
Lumi is AI customer service that answers your customers around the clock, in their language - and an AI agent that gets things done for them: changing an order, moving a booking, updating an account. Set up with you, connected to your systems, made in Germany.
Set up with you · Your knowledge, name and tone · GDPR, made in Germany
Nordlicht Shop
Lumi · online
Hi! Can I still change the delivery address for order #4821?
Yes - it hasn't shipped yet. What's the new address?
Hauptstraße 12, 10115 Berlin
Done! Order #4821 now goes to Hauptstraße 12, Berlin - it arrives on Thursday.
Order #4821 · address updated
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Why AI in customer service
Faster support. Less busywork.
Businesses bring AI into customer service to answer faster and take repetitive work off their team. Here's what that looks like with Lumi.
Answers in seconds
Customers get a reply right away instead of waiting in a queue or for an email.
Fewer repetitive tickets
Lumi takes care of the questions your team answers every day - your support inbox gets smaller.
Open 24/7
Evenings, weekends, holidays: customer support that never closes.
Grow without the stress
More customers, more questions - Lumi handles more conversations without your team working longer.
What Lumi does
More than a chatbot.
Lumi is an AI assistant for your business: it knows your products, speaks for your brand - and takes care of what your customers ask for.
AI customer support, 24/7
An AI chatbot on your website or in your app that answers customers instantly - no queue, no office hours.
An AI agent that takes action
Connected to your systems, Lumi changes orders, bookings and account details - with the rules you set.
Trained on your knowledge
Answers from your own knowledge base - FAQ, help center articles, product data and policies - instead of guessing.
Multilingual customer service
Replies in the language your customer writes in - one AI assistant for all your markets.
Handover to a person
When a person is needed, Lumi hands the conversation to your team with a short summary - so nobody has to ask twice.
An AI assistant for your team
Drafts replies, summarizes long tickets and emails, and translates messages for your staff.
Chatbot or AI agent?
Not another script.
Most website chatbots follow fixed scripts. Lumi understands what your customers mean - and does something about it.
A classic chatbot
- Follows fixed scripts and decision trees
- Only understands the phrasings it was built for
- Sends customers to a form or an email address
- Has to be rebuilt for every change
Lumi, an AI agent
- Understands free text, typos and follow-up questions
- Answers from your knowledge, in your tone
- Changes orders and bookings right in the chat
- Knows new topics as soon as you update your content
Changes, safely
Lumi acts - within the rules you set.
Answering is only half the job. Connected to your shop, booking system or CRM, Lumi does what your customers ask - and you stay in control.
- You decide what Lumi may do on its own - and what needs a person's OK
- Important changes are confirmed with the customer first
- Every action is logged, so you can see who changed what and when
- Your team can take over any conversation at any time
- Your name, your tone - Lumi speaks the way your business does
Use cases
What you can automate with Lumi.
From the chat on your website to your team's inbox - we set up what fits your business.
AI chatbot for your website
A chat on your website that answers questions about your products and services.
Orders, shipping and returns
Order status, address changes, returns and exchanges - handled in the chat.
Appointments and bookings
Books, moves and cancels appointments or reservations - also after hours.
Help center and FAQ
Turns your help articles into instant, precise answers to real questions.
Ticket triage
Sorts incoming requests, collects the details and routes them to the right person.
Lead qualification
Answers prospects' questions, asks the right ones back and passes warm leads to sales.
Email replies
Drafts answers to customer emails for your team to check and send.
Knowledge for your team
Your staff ask - Lumi finds the answer in your documents and processes.
How to integrate AI
From first call to going live.
Bringing AI into your business doesn't need an IT project on your side - we do the setup with you.
Step 1
Tell us what you need
A short call about your customers, their questions and the tools you use.
Step 2
We set Lumi up
Your knowledge, your name and tone - connected to your shop, booking system or CRM.
Step 3
Test it with your team
Try it out and adjust answers and rules before a single customer sees it.
Step 4
Go live - and grow
On your website, in your app or inside your tools. We keep improving it with you.
AI for your industry
Businesses whose customers ask a lot.
Online shops
Orders, returns and product questions - answered while you pack.
- Where's my order?
- Can I swap it for a size M?
- How do I send this back?
Hotels and travel
Guests get answers before, during and after their stay.
- Can I check in early?
- Is breakfast included?
- Can I add a parking space?
Software and agencies
First-level support and onboarding, without the waiting.
- How do I invite my team?
- Can I switch to yearly billing?
- Why can't I log in?
Local services
Appointments and answers - even after closing time.
- Do you have time on Saturday?
- What does it cost?
- Are you open on holidays?
Your data
AI built in Europe, under the GDPR.
Made in Germany
Built and run by Galveo GmbH, a German software company.
GDPR and a DPA
We sign a data processing agreement with you (Art. 28 GDPR).
Encrypted
Conversations are encrypted in transit and at rest.
Only for your customers
Your data is used to serve your customers - never sold.
Logged
Every action Lumi takes can be traced.
Questions
Lumi for Business, explained.
What is an AI agent for customer service?
An AI agent doesn't only answer questions like a chatbot - it can also act: look up an order, change a booking or update an account, within the rules you set. Lumi for Business is such an AI agent.
How is Lumi for Business different from the Lumi app?
The Lumi app is your personal assistant. Lumi for Business works for your customers and your team: it knows your business, speaks in your name and can take actions in your systems.
How do we bring AI into our customer service?
Together with us: we look at your customers' most frequent questions and the tools you use, set Lumi up with your knowledge, connect it to your systems and test it with your team. Then Lumi goes live on your website, in your app or inside your tools.
Which systems can Lumi connect to?
Usually your shop, booking system, CRM or helpdesk - through their interfaces (APIs). Tell us what you use and we'll show you what's possible.
Will Lumi replace our support team?
No - Lumi takes over the repetitive questions and simple changes, so your team has time for the cases that need a person. Anything unusual goes to your team, with a summary.
Can Lumi make mistakes?
Like any AI, yes. That's why you decide what Lumi may do on its own, important changes are confirmed first, every action is logged and your team can take over at any time.
Where is our data processed - and what about the GDPR?
Lumi is built and run by Galveo GmbH in Germany, under the GDPR. We sign a data processing agreement with you and agree on the details together.
Is Lumi for Business also for small businesses?
Yes. Whether you're a local business or an online shop with thousands of orders, we set Lumi up to fit your size and your budget.
What does it cost?
It depends on how many conversations Lumi handles and which systems it connects to. Tell us what you need and you'll get a clear offer - no surprises.
Let Lumi help your customers.
Tell us about your business - we'll show you what Lumi can do for it, and send you a clear offer.