Terms of Service

These Terms of Service (“Terms”) govern your use of Lumi - the Lumi app at app.orbitlumi.com, the website orbitlumi.com and all related services (together the “Service”) - provided by:

(“Galveo”, “we”, “us”). Conflicting terms of users do not apply unless we expressly agree to them in writing. A “consumer” is any natural person who concludes a contract for purposes that are predominantly outside their trade, business or profession (§ 13 BGB); a “business” is anyone acting in their trade, business or profession (§ 14 BGB).

Lumi is an AI assistant: you enter text (“Input”) and the Service generates responses using artificial intelligence (“Output”). It offers different levels of Lumi (Lumi, Lumi Pro and Lumi Max) and additional features such as modes, backgrounds, widgets and a weather display.

We offer a free plan (“Free”) and paid plans (“Lumi Pro” and “Lumi Max”; where offered, also “Team”). The features and limits of each plan are described on orbitlumi.com/pricing and in the app. The free plan may show ads and offers from us or our partners.

How long chats are kept. Depending on the plan, chats may be deleted automatically: on the free plan 30 days after their last message, on Lumi Pro one year after it; on Lumi Max they are kept until you delete them. The current rules are shown in Settings → Usage. Private chats are deleted as soon as you leave them. The Service is not an archive - please export anything you want to keep (Settings → Privacy).

We continuously develop Lumi and may change, add or remove features, provided the essential functions of a paid plan you have booked remain available for its term, or the change is reasonable for you.

To use Lumi you need an account. You must be at least 16 years old, or have the consent of a parent or legal guardian. You must provide accurate information and keep it up to date. Accounts are personal and may not be shared.

The contract for the free plan is concluded when you complete the registration and accept these Terms. The contract for a paid plan is concluded when you complete the checkout (see section 5).

Keep your login details confidential and protect your account against unauthorised access; we recommend enabling two-factor authentication. Tell us without delay at [email protected] if you suspect misuse. You are responsible for activity under your account unless you are not at fault.

Free. The free plan is free of charge and includes a daily message limit; Lumi Pro and Lumi Max are not included. We may adjust free-plan limits and features at any time.

Lumi Pro and Lumi Max. Paid plans offer higher limits subject to fair use, i.e. use in a normal, personal scope. Each paid plan includes a number of answers from Lumi Pro (and, on Lumi Max, from Lumi Max) per period; answers that think first (“Think”) count as several answers. When these are used up, answers are given by the next level of Lumi until the next period. Automated, bulk or resale use is not covered. Where Team plans are offered, they are billed per seat, and the team owner is responsible for the team's subscription.

The purchase contract for a paid plan is therefore concluded with Paddle.com Market Limited, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom, subject to Paddle's buyer terms; Paddle collects the price including any applicable VAT. Your right to use the paid features is provided by us under these Terms.

Subscriptions renew automatically for the billing period you chose (monthly or yearly) until cancelled. You can cancel at any time in Settings → Billing, effective at the end of the current billing period. We will announce price changes for existing subscriptions at least 30 days in advance; they take effect at the start of the next billing period, and you can cancel before then.

If you are a consumer, you have a statutory right of withdrawal for paid plans. As Paddle is the seller, the withdrawal relates to your purchase contract with Paddle; Paddle informs you about it at checkout and handles withdrawals and refunds.

Early expiry. For contracts for the supply of digital content or digital services, the right of withdrawal may expire early if performance begins after you have expressly consented to this and acknowledged that you thereby lose your right of withdrawal (§ 356 (4) and (5) BGB). This consent is requested at checkout and confirmed to you.

Model withdrawal form

(If you want to withdraw from the contract, please fill in and return this form.)

- To Paddle.com Market Limited, Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom, or to Galveo GmbH, Aachener Str. 37, 50674 Köln, Germany, email: [email protected]:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service (*): …
- Ordered on (*) / received on (*): …
- Name of consumer(s): …
- Address of consumer(s): …
- Signature of consumer(s) (only if this form is notified on paper): …
- Date: …
(*) Delete as appropriate.

You can invite friends to Lumi with your personal invite link or by email. Only invite people who are happy to hear from you; an email invitation is sent in your name and may contain your personal message, which must not be illegal, offensive or advertising.

On the free plan you may receive extra usage for a limited time for each invited friend who creates an account and starts using Lumi, as described in the app. Extra usage has no cash value, cannot be transferred and ends early if the friend deletes their account. There is a maximum number of friends that count. Inviting yourself, creating fake or duplicate accounts and any other abuse is not allowed; we check invitations and may refuse or withdraw extra usage obtained that way. We may change or end the invitation programme at any time with effect for the future; extra usage already granted remains until it ends.

You may not use Lumi to:

• violate applicable law or the rights of others, including copyright, trademark and privacy rights;
• create or distribute content that is illegal, sexually exploits minors, incites hatred or violence, harasses others, or glorifies violence;
• develop malware, attack or gain unauthorised access to systems, or disrupt the Service or its security measures;
• create spam, scams, disinformation campaigns or content that impersonates others;
• obtain professional advice you rely on without review in areas such as medicine, law or finance;
• scrape the Service, reverse engineer it, or extract the underlying models, prompts or data;
• circumvent usage limits, share accounts, or resell access to the Service.

You retain all rights to your Input. Subject to these Terms and applicable law, you may use the Output for any lawful purpose. You grant us the non-exclusive rights to your Input and Output that are required to operate the Service for you (e.g. storing, processing and displaying your conversations). How we handle your data is described in our Privacy Policy.

You are responsible for your Input and for how you use the Output. Similar or identical Output may be generated for other users; we do not guarantee that Output is unique or free of third-party rights.

Weather data comes from the Norwegian Meteorological Institute (MET Norway, licence CC BY 4.0) and place data from OpenStreetMap contributors (ODbL); we cannot guarantee that it is correct or complete.

The Service, including its software, design, texts, the name “Lumi” and the Lumi logo, is protected by law and belongs to Galveo GmbH or its licensors. For the term of the contract we grant you a simple, non-transferable right to use the Service for its intended purpose in accordance with these Terms.

We strive to keep Lumi available at all times but cannot guarantee uninterrupted availability. The free plan is provided without any availability commitment. Maintenance, security updates and events beyond our control (e.g. outages of third-party infrastructure) may temporarily limit availability; we will schedule planned maintenance at low-traffic times where possible.

We are liable without limitation for damage caused intentionally or by gross negligence, for injury to life, body or health, under the German Product Liability Act (Produkthaftungsgesetz) and to the extent we have given a guarantee.

In the case of simple negligence, we are only liable for breach of an essential contractual obligation (cardinal obligation) - an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose fulfilment you may regularly rely. In this case our liability is limited to the foreseeable damage typical for this type of contract.

Otherwise, our liability is excluded. The above limitations also apply in favour of our legal representatives, employees and vicarious agents. For the free plan, § 521 BGB (liability for gifts) applies accordingly where legally permissible.

The contract for the free plan runs for an indefinite period; you can terminate it at any time by deleting your account in Settings. Paid plans run for the chosen billing period and renew automatically unless cancelled before the end of the period. Our right and your right to terminate for good cause remain unaffected.

We may suspend or terminate accounts that seriously or repeatedly violate these Terms or the law, or that endanger the security of the Service. Where reasonable, we will warn you first and take your legitimate interests into account.

After termination you can no longer access your account; you can export your data beforehand in Settings → Privacy. We then delete your data in accordance with our Privacy Policy.

We may amend these Terms where this is necessary due to changes in the law, case law, technical developments or new features, provided the amendment is reasonable for you. We will inform you of amendments at least 30 days before they take effect. Amendments that are purely to your advantage or legally required take effect as announced. For other material amendments we will ask for your consent; if you do not consent, we may terminate the contract with effect from the date the amendment takes effect, and any prepaid fees for the remaining period will be refunded.

These Terms are governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). If you are a consumer, this choice of law does not deprive you of the protection of mandatory provisions of the law of the country of your habitual residence.

If you are a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from this contract is Köln (Cologne), Germany.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board (§ 36 VSBG).

Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected. Questions about these Terms? Contact us at [email protected].